FAQ

Where is Iaia jewelry made?

All Iaia creations are handcrafted by master artisans in our global network. We currently produce in Jaipur, India and in Yangon, Myanmar, using traditional techniques and ethical materials.

Do you offer international shipping?

We currently ship to the U.S.A. For international shipping requests, please contact us at studio@iaiacaravan.com

Are your gemstones ethically sourced?

We prioritize long-term relationships over transactions. Our gemstones come from trusted partnerships built over years of collaboration with skilled artisans and reputable suppliers who share our values. For special projects, we’re also able to source stones directly from mines, depending on the material you’re looking for.

While the term “ethical sourcing” is complex and evolving, our approach is rooted in relationships, traceability, and continuous learning. Each piece reflects our broader mission: to support craft communities, respect natural materials, and create jewelry that honors both people and place.

How do I care for my jewelry?

Caring for Your Gold

Our gold has a distinctive matte finish. Over time, it will deepen in tone and become more polished with wear as the gold mixes with your natural skin oils. This is its beauty.

Gold this pure is naturally soft, and more prone to bends and scratches. To best protect your Iaia pieces, remove your jewelry before:

Heavy lifting, sports, or housework
Swimming, showering, or using saunas
Applying lotions, perfumes, or hairsprays

Gently clean with a soft cloth and store separately in a fabric pouch or box to prevent distortion, scratches, or tangles. For clasps and earring hooks that bend out of shape, mold them back into position with strong fingers.

Cleaning Tips

For a gentle cleanse:

Soak your jewelry in tepid water with a few drops of mild, non-detergent soap.
Use a soft cloth or a soft-bristle toothbrush for detail work
Rinse well and pat dry—never rub

Gold chains can soak a little longer (up to 15 minutes) before rinsing and drying.

If Something Feels Off

If a clasp feels loose or a stone moves slightly, set it aside and have it checked. We’re always happy to help.

Can I customize a jewelry design?

Yes! Please contact us at studio@iaiacaravan.com to learn more about our custom process.

What is your return policy?

Due to the unique, handmade nature of our products, refunds are not offered at this time. However, exchanges may be made for products of equal or lesser value within 14 days of receipt. To request an exchange, please email us at studio@iaiacaravan.com for further instructions. Shipping the item back is the customer’s responsibility; we strongly recommend using a reliable, insured carrier.

As each piece is individually crafted, minor variations in design are natural.